Shipping & Returns
Thanks for shopping at Brook Drabot Glass, I hope you love your glass as much as loved making it.
Most of my pieces are ready to ship and will leave within 3 days.
All Canadian and US orders are sent through Canada Post Service within 3 business days of cleared payment, and usually ship within a week in Canada and 2 weeks to the US.
WITHIN CANADA: Canada Post stated delivery times are 2-7 business days (Mon-Fri)
INTERNATIONAL: Canada Post stated delivery times are 7-20 business days.
please contact me for international shipping rates. Please note I ship by air but there is no tracking number available if you would like your item shipped with a tracking number please contact me and I will adjust your shipping charge.
If you would like, Xpress post Fedex or any other mailing service please let me know and I will adjust your shipping charge. Please contact me firstname.lastname@example.org for rates.
I pack all my pieces with great care, please let me know right away if an item is damaged in shipment, if you are unsatisfied, or have any additional questions.
I do not include a printed invoice with your order. If you'd like to have a print out of your order please leave a note.
* International orders are shipped regular post and do not include tracking, please contact me for an estimate if you would like your item shipped with tracking*
Ground — $12 flat rate
2nd Day — $21 flat rate
Overnight – $34 flat rate
Easy Returns & Exchanges
I pack all my pieces with great care and take pride in the work I do.
Please let me know right away if an item is damaged in shipment, if you are unsatisfied, or have any additional questions.
If you are not satisfied with your purchase I will refund or exchange within 30 days of receiving your purchase.
I will happily replace any piece that is damaged on arrival. Please be sure to email a photo if this happens.