Shipping & Returns

 

Shipping Information

Thanks for shopping at Brook Drabot Glass, I hope you love your glass as much as loved making it.
 Most of my pieces are ready to ship and will leave within 3 days.

All Canadian and US orders are sent through Canada Post Service within 3 business days of cleared payment, and usually ship within a week in Canada and 2 weeks to the US.

WITHIN CANADA: Canada Post stated delivery times are 2-7 business days (Mon-Fri)

INTERNATIONAL: Canada Post stated delivery times are 7-20 business days.
please contact me for international shipping rates. Please note I ship by air but there is no tracking number available if you would like your item shipped with a tracking number please contact me and I will adjust your shipping charge.

If you would like, Xpress post Fedex or any other mailing service please let me know and I will adjust your shipping charge. Please contact me brookdrabot@gmail.com for rates.

 I pack all my pieces with great care, please let me know right away if an item is damaged in shipment, if you are unsatisfied, or have any additional questions. 

I do not include a printed invoice with your order. If you'd like to have a print out of your order please leave a note.

* International orders are shipped regular post and do not include tracking, please contact me for an estimate if you would like your item shipped with tracking*

Ground — $12 flat rate
2nd Day — $21 flat rate
Overnight – $34 flat rate

 

 

Easy Returns & Exchanges

I pack all my pieces with great care and take pride in the work I do. 
Please let me know right away if an item is damaged in shipment, if you are unsatisfied, or have any additional questions. 
If you are not satisfied with your purchase I will refund or exchange within 30 days of receiving your purchase.
I will happily replace any piece that is damaged on arrival. Please be sure to email a photo if this happens.